Trengo

Name: Trengo
Author: Blue Isle

Manage omnichannel inbox tickets, contacts, and messages in Trengo.

Base URL: https://app.trengo.com/api/v2
Auth: Authorization: Bearer <apiKey>
Docs: https://developers.trengo.com/

Operations

Operation	Description	Key Inputs
`list_tickets`	List tickets with optional filters	`status`, `contactId`, `page`
`create_ticket`	Open a new ticket on a channel	`channelId` (required), `contactId` (required), `subject`
`close_ticket`	Close an existing ticket	`ticketId` (required)
`send_message`	Send a message or internal note to a ticket	`ticketId` (required), `message` (required), `internalNote`, `subject`
`list_contacts`	List or search contacts	`searchTerm`, `page`
`assign_ticket`	Assign a ticket to a user or team	`ticketId` (required), `assignType` (`user`/`team`), `userId` or `teamId`

API Key Setup

In Trengo, go to Settings > Apps & Integrations > API.
Under Personal Access Tokens, click Create token.
Copy the token — it is shown only once.
Paste it in the apiKey field of this tool.

Examples

List open tickets

{
  "apiKey": "YOUR_TOKEN",
  "operation": "list_tickets",
  "status": "OPEN"
}

Create a ticket

{
  "apiKey": "YOUR_TOKEN",
  "operation": "create_ticket",
  "channelId": "736",
  "contactId": "1",
  "subject": "Support question"
}

Send a message

{
  "apiKey": "YOUR_TOKEN",
  "operation": "send_message",
  "ticketId": "2501567",
  "message": "Thank you for reaching out! We will get back to you shortly."
}

Send an internal note

{
  "apiKey": "YOUR_TOKEN",
  "operation": "send_message",
  "ticketId": "2501567",
  "message": "Escalating to tier 2 — customer is premium.",
  "internalNote": "true"
}

Close a ticket

{
  "apiKey": "YOUR_TOKEN",
  "operation": "close_ticket",
  "ticketId": "2501567"
}

Assign ticket to a user

{
  "apiKey": "YOUR_TOKEN",
  "operation": "assign_ticket",
  "ticketId": "2501567",
  "assignType": "user",
  "userId": "42"
}

Search contacts

{
  "apiKey": "YOUR_TOKEN",
  "operation": "list_contacts",
  "searchTerm": "[email protected]"
}

Published Outputs

Field	Description
`result`	JSON string of the Trengo API response body
`status`	`success` or `error_<httpCode>`