Hand-built support & helpdesk tools (33)
Written here against each vendor’s real API, with the operations a workflow actually needs.
- hand-built Crisp — Manage live-chat conversations, sessions, and people in Crisp via the Crisp REST API v1.
- hand-built Deskpro — Create and manage tickets, people, and organizations in Deskpro helpdesk via the Deskpro REST API v2.
- hand-built Drift — Manage conversations, contacts, and messages in Drift conversational support.
- hand-built Freshchat — Manage messaging conversations, channels, and agents in Freshchat via the Freshchat REST API v2.
- hand-built Freshdesk — Manage support tickets, contacts, and agents in Freshworks' Freshdesk helpdesk via the Freshdesk REST API v2.
- hand-built Freshservice — Create and update ITSM tickets, assets, and changes in Freshworks' Freshservice via the Freshservice REST API v2.
- hand-built Front — Manage shared inboxes, conversations, and comments in Front — the customer communication platform built for teams.
- hand-built Gorgias — Handle e-commerce support tickets and customer messages in Gorgias via the Gorgias REST API.
- hand-built Groove — Manage shared-inbox tickets and conversations in GrooveHQ via the v2 GraphQL API.
- hand-built HaloITSM — Read HaloITSM service desk tickets, actions, users, clients and reference data, and raise tickets from automation, through the HaloITSM REST API.
- hand-built HaloITSM Knowledge Base — Read HaloITSM knowledge base articles through the HaloITSM REST API.
- hand-built HaloITSM Services — Read the HaloITSM service catalogue — services, their categories and per-service status history — through the HaloITSM REST API.
- hand-built HappyFox — Create and update support tickets and contacts in HappyFox via the HappyFox REST API v1.1.
- hand-built Help Scout — Manage conversations, mailboxes (inboxes), and customers in Help Scout via the Help Scout Mailbox API 2.0.
- hand-built HelpCrunch — Manage chats, customers, and messages in HelpCrunch customer support platform.
- hand-built Helpwise — Manage shared-inbox conversations and contacts in Helpwise via the Helpwise REST API v1.
- hand-built Hiver — Manage Gmail-based shared-inbox conversations and tags in Hiver via the Hiver REST API v1.
- hand-built HubSpot Service Hub — Manage support tickets and conversations via the HubSpot Service Hub tickets API.
- hand-built Intercom — Read and write Intercom contacts and conversations via the Intercom REST API.
- hand-built Jira Service Management — Manage service desk requests, queues, and SLAs in Jira Service Management via the Atlassian Cloud REST API.
- hand-built Kayako — Create and track support cases and conversations in Kayako via the Kayako REST API v1.
- hand-built LiveAgent — Manage tickets (conversations), agents, and messages in LiveAgent helpdesk via the LiveAgent REST API.
- hand-built LiveChat — Manage live chat conversations, agents, and HelpDesk tickets in LiveChat via the LiveChat Configuration API, Agent Chat API, and HelpDesk API.
- hand-built ManageEngine ServiceDesk Plus — Create and update IT helpdesk requests and assets in ManageEngine ServiceDesk Plus via the SDP Cloud REST API v3.
- hand-built Olark — Retrieve operator and group information and update operator availability in Olark live chat via the Olark REST API v1.
- hand-built Re:amaze — Manage support conversations, messages, and contacts in Re:amaze.
- hand-built ServiceNow — Create and update ITSM incidents, requests, and CMDB records via the ServiceNow Table API.
- hand-built tawk.to — Manage chats, tickets, and properties in tawk.to live chat via the tawk.to REST API v1.
- hand-built Teamwork Desk — Manage helpdesk tickets, customers, and inboxes in Teamwork Desk via the v2 REST API.
- hand-built Tidio — Manage Tidio live chat conversations, contacts, and support tickets via the Tidio Public API.
- hand-built Trengo — Manage omnichannel inbox tickets, contacts, and messages in Trengo.
- hand-built Zendesk — Read and create Zendesk support tickets and look up users via the Zendesk REST API v2.
- hand-built Zoho Desk — Create and update support tickets, contacts, and departments in Zoho Desk using the official REST API v1.