InTouch Hub · Blue Isle Software

Intercom

Read and write Intercom contacts and conversations via the Intercom REST API.

Provided free and as is, without warranty of any kind — including merchantability, fitness for a particular purpose, and the accuracy or completeness of any result. See the licence. You are responsible for checking what this produces before relying on it.

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Intercom

Read and write Intercom contacts and conversations via the Intercom REST API.

The tool talks directly to https://api.intercom.io (EU/AU regions supported via the region input) using standard-library HTTP only. It returns the raw JSON response body as result and the HTTP status code as status, so jobs and the assistant can branch on success or surface the error payload.

Operations

operation method path required params
list_contacts GET /contacts?per_page=N
get_contact GET /contacts/{contactId} contactId
create_contact POST /contacts email (optional name)
list_conversations GET /conversations?per_page=N
get_conversation GET /conversations/{conversationId} conversationId

Inputs

All requests send Intercom-Version: 2.15 and Accept: application/json.

apiKey setup

  1. Go to Intercom > Settings > Integrations > Developer Hub.
  2. Create (or open) an app, then open its Authentication tab.
  3. Copy the Access token.
  4. Pass it as the apiKey input. The tool sends it as Authorization: Bearer <token>.

If your workspace is hosted in the EU or Australia, set region to eu or au so requests hit the correct regional host.

Examples

List the 25 most recent contacts:

operation: list_contacts
apiKey: dG9rZW4...
limit: "25"

Create a contact:

operation: create_contact
apiKey: dG9rZW4...
email: [email protected]
name: Jane Doe

Retrieve a single conversation:

operation: get_conversation
apiKey: dG9rZW4...
conversationId: "123456789"

Publishes

The keys a later task may reference as {{taskName.key}}. Referencing anything not listed here resolves to nothing at run time.

Input Properties

Every property this tool accepts, from its own tool.iml.

Property Type Required Default Description
apiKey string yes Intercom access token. Create one in Intercom > Settings > Integrations > Developer Hub > your app > Authentication (sent as 'Authorization: Bearer ').
operation string yes One of: list_contacts, get_contact, create_contact, list_conversations, get_conversation
region string no us Intercom data hosting region: us (api.intercom.io), eu (api.eu.intercom.io), or au (api.au.intercom.io). Defaults to us.
contactId string no Contact id — required for get_contact.
email string no Email address — required for create_contact.
name string no Full name — optional property for create_contact.
conversationId string no Conversation id — required for get_conversation.
limit string no 10 Max records to return for list_contacts and list_conversations (per_page, 1-150).