Manage shared inboxes, conversations, and comments in Front — the customer communication platform built for teams.

Front

Manage shared inboxes, conversations, and comments in Front — a customer communication platform that unifies email, SMS, and other channels into collaborative shared inboxes.

Operations

Operation	What it does	Required inputs
`list-inboxes`	List all inboxes in your Front account	—
`list-conversations`	List conversations in a specific inbox	`inboxId`
`get-conversation`	Fetch full details for one conversation	`conversationId`
`search-conversations`	Search conversations by keyword or filter	`query`
`add-comment`	Post an internal comment on a conversation	`conversationId`, `comment`

API Key Setup

Log into Front and go to Settings > API & Webhooks > Tokens
Click Create token, give it a name, and copy the token
Paste the token into the apiKey input field

Front API tokens use Authorization: Bearer <token> against https://api2.frontapp.com.

Required scopes depend on operations used: - Reading inboxes/conversations: conversations:read, inboxes:read - Adding comments: comments:write

Examples

List all inboxes:

{
  "apiKey": "your-token",
  "operation": "list-inboxes"
}

List the 10 most recent conversations in an inbox:

{
  "apiKey": "your-token",
  "operation": "list-conversations",
  "inboxId": "inb_abc123",
  "limit": "10"
}

Fetch a conversation:

{
  "apiKey": "your-token",
  "operation": "get-conversation",
  "conversationId": "cnv_xyz789"
}

Search conversations:

{
  "apiKey": "your-token",
  "operation": "search-conversations",
  "query": "billing refund"
}

Add an internal comment:

{
  "apiKey": "your-token",
  "operation": "add-comment",
  "conversationId": "cnv_xyz789",
  "comment": "Customer has been escalated to tier 2."
}

Output

Field	Description
`result`	JSON string containing the response payload
`status`	`"ok"` on success