Dialpad

Place calls and pull call/SMS records for sales reps via the Dialpad REST API.

This InTouch tool wraps four core Dialpad operations so you can pull a rep's call history into a job, look up a specific call, send an SMS follow-up, or kick off an outbound call — all without writing any HTTP plumbing.

• Base URL: https://dialpad.com (Dialpad also offers https://sandbox.dialpad.com)
• Auth: Authorization: Bearer <apiKey> — a static API key, no OAuth exchange needed.

Operations

API key setup

1. Sign in to the Dialpad admin console.
2. Go to Company Settings → Authentication → API Keys (a company-admin key is required for list-calls; a user-scoped key is enough for place-call / send-sms).
3. Create a key and copy it. You can also view your keys at https://developers.dialpad.com ("Log in to see your API keys").
4. Pass that key as the apiKey input. It is sent as Authorization: Bearer <key>.

Examples

List a rep's recent calls

{
  "apiKey": "your-dialpad-api-key",
  "operation": "list-calls",
  "targetId": "4912345678",
  "targetType": "user",
  "limit": "25"
}

Look up one call

{
  "apiKey": "your-dialpad-api-key",
  "operation": "get-call",
  "callId": "5566778899"
}

Send an SMS follow-up

{
  "apiKey": "your-dialpad-api-key",
  "operation": "send-sms",
  "toNumbers": "+15558675310",
  "text": "Thanks for the call — sending over that proposal now.",
  "userId": "4912345678"
}

Place an outbound call

{
  "apiKey": "your-dialpad-api-key",
  "operation": "place-call",
  "userId": "me",
  "phoneNumber": "+15558675310",
  "outboundCallerId": "+15551112222"
}

Output

Every operation publishes:

• result — the raw Dialpad response body as a JSON string.
• status — the HTTP status code (e.g. 200).

On error the tool prints {"error": "..."} and exits non-zero, marking the step failed. HTTP 4xx/5xx responses from Dialpad are returned in result with the matching status so you can inspect the error payload.

Publishes

The keys a later task may reference as {{taskName.key}}. Referencing anything not listed here resolves to nothing at run time.

• error
• result
• status

Input Properties

Every property this tool accepts, from its own tool.iml.